QUEUES

FEEL PROFESSOR PERSON HELP GOOD PARK ELSE PLACE EXAMPLE KNOW WAIT ENJOY

Imagine a long queue ___ a market and you ___ standing at the end. ___ queue is moving very, ___ slowly. How do you ___? Richard Larson, a psychology ___, studies the feelings of ___ in queues. Then he ___ companies make their queues ___. According to Larson, queues ___ make people feel frustrated. ___ some queues are fun ___ wait in. One theme ___ has got computer games ___ video cameras for people ___ the queue. There waiting ___ enjoyable! Larson says something ___ interesting: Information helps. Some ___ – banks or chemists, for ___ – give numbers so clients ___ how many people are ___ front of them. Disneyland ___ got signs with the ___ time for rides so ___ can choose to wait ___ leave. Understanding queues is ___ science and with Richard ___’s help, maybe we can ___ standing in them.

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